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In-App Purchases & Billing

1. I didn’t receive my purchase. What should I do?

If you made in-app purchase but a game didn't unlock or you didn't receive in-game resources, check confirmation of this purchase from your app store (Apple App Store / Google Play Market / Amazon) on your email.

If you have not received such a mail, then paying transaction was failed. In this case, you need to contact your bank.

If you received a letter, please contact us by filling out this form https://qumaron.kayako.com/en-us/conversation/new/22. Include a name of the game and upload a screenshot of email with confirmation from your app store.

Purchases in games Jane's Farm: interesting game (Farm Up! HD), Divine Academy, Farm Mania: Silk Road:

Go to the “Support” section in the game settings and fill out the appropriate form.

2. I made a purchase but I don't need it anymore. Can I get a refund?

Purchases in Apple App Store:

If no more than 14 days have passed since the purchase, you can request a refund here reportaproblem.apple.com. According to Apple’s policy, only they decide to make a refund for purchase https://www.apple.com/shop/help/returns_refund

Purchases in Google Play Market:

Based on capabilities of QUMARON SERVICES LIMITED, we can make a refund that were made after May 1, 2018. All purchases aren’t refundable that were made before this date.

If the purchase was made after May 1, 2018, please fill out this form https://qumaron.kayako.com/en-us/conversation/new/22. Indicate a name of the game, a date of purchase, a reason for refund and upload a screenshot of email with confirmation from Google Play Market. We will consider your request within 3 days.

Purchases in games Jane's Farm: interesting game (Farm Up! HD), Divine Academy, Farm Mania: Silk Road :

Go to the “Support” section in the game settings and fill out the appropriate form.

Note! We reserve the right to reset your game progress for abuse of refund of purchases in these games.

3. Who processes in-app purchases?

Our company doesn't process payments and doesn't have access of your credit card data. All transactions with payments are completed through Apple App Store, Google Play Market or Amazon. You will receive an email from your app store with confirmation after each successful purchase.

4. I made accidental in-app purchase. Can I get a refund?

Note! If no more than 48 hours have passed since the date of accidental purchase, you can request a refund.

You can cancel a purchase from Apple App Store here reportaproblem.apple.com.

You can cancel a purchase from Google Play Market here https://support.google.com/googleplay/answer/7205930

5. I bought game by Realore. How can I restore my purchase in QUMARON?

Purchases in Apple App Store:

If you bought a game by Realore before May 2018, you can unlock all levels in the latest version of this game for free. Fill out this form https://qumaron.kayako.com/en-us/conversation/new/37. Indicate a name of game and download a screenshot with the confirmation of this purchase. You can find more information about this topic in article https://qumaron.kayako.com/en-us/article/14-restore-of-purchased-games-on-ios

Purchases in Google Play Market:

Unfortunately, we cannot restore purchases that were made before May 1, 2018.

6. Scam

We will be forced to reset your progress for using cheater's payments or third-party programs to get coins/crystals in games Jane's Farm: interesting game (Farm Up! HD), Divine Academy, Farm Mania: Silk Road.

Also for the abuse of the return of purchases in these games, we reserve the right to reset your game progress.

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